Returns and Refunds
If you change your mind after you place your order, simply contact us to cancel your order. If we have not yet shipped your collection kit, you will be issued a full refund. If we have already shipped your collection kit, you will be issued a refund minus a fee of $10 per collection kit shipped.
Each work of art is handmade to order, without the use of molds. The exact colors and shapes may differ from the images on this website. That's what makes each piece totally unique and special! For that reason, once your memorial is created, we are not able to accept returns or issue refunds. However, if for any reason you are unsatisfied, please contact us. We will do everything we can to make it right.